Flagship
Project Ember
It started as my own second brain: nearly 500 linked notes on squads, risks, decisions and meetings, kept current by AI agents that read the transcripts and the Jira data. Ember is how I'm taking that to the whole company.
Technical programme manager · AI transformation
I run the programme and build the tools it runs on.
I started out writing code at Microsoft, then spent twenty years running programmes for Microsoft, Paramount and a string of media companies. These days I do both.
A $10M+ user engagement programme
Worldwide teams · China to the US
The short version
Rolling out AI is an organisational change problem wearing a technical costume.
It goes wrong when the people leading it have never built anything, or the people building it have never led change.
I've spent my career doing both.
01 · Built
Shipped in the last three months.
Production software I designed, built and still run, mostly with AI coding agents as the team.
On the side
Websites, made properly.
I design and build fast, hand-made sites for small businesses under Aloft and Away.
The engagement engine room
A $10M+ engagement programme across Visa, Mastercard and our app. I built the tooling behind it: a live campaign dashboard, a morning AI check on every campaign, and chat-to-Jira intake.
DP Metrics & reporting
A Jira-native metrics app with AI analysis on every squad card, plus the automations that now write the sprint reports and meeting notes. The manual reporting layer, gone.
The ways-of-working kit
Jira and agile playbooks, hands-on training and coaching, quarterly planning packs, and a capacity calculator that tells each squad what it can really take on.
02 · Path
Twenty-two years, one thread.
2025 → now · London
Dragonpass
Programme Manager · Product Experience Group
Running a $10M+ user engagement programme across Visa, Mastercard and our app, and helping lead the move to agile for squads in the UK and China.
2022 → 2025 · London
Paramount
Technical PM · Scrum Master
Front-end teams shipping Nickelodeon and Paramount+ apps to new platforms and set-top boxes, through a SAFe transformation.
2019 → 2022 · London
SportBusiness
Head of Projects
Built the project function from nothing, then ran 10+ digital projects at once and managed upward to the C-suite.
2017 → 2018 · London
Grand Visual
Senior Producer
Product owner for an out-of-home ad scheduling platform that won Coca-Cola, Google and McDonald's and made over £20M.
2012 → 2019 · London / SF
Agency years
Mode Media · Lab Digital · Initial Rewards
Publishing platforms across the UK and Germany, web and mobile builds for big-name clients, and plenty of scrum.
→ 2012 · Brussels / London
Microsoft
Web Developer → Technical Program Manager
Where it started: C# and JavaScript for MSN, then a CMS rolled out to 40+ markets and 2B page views a month.
03 · Toolbox
Things I reach for.
Half of it is people and process, half is code. Grab one and throw it.
- Programme management
- React
- Agile transformation
- TypeScript
- Agentic workflows
- Jira
- OKRs & WSJF
- AI coding agents
- C#
- Facilitation
- Frontier LLMs
- Big-room planning
- Power Automate
- Coaching
- JavaScript
- Stakeholder wrangling
- Certified
- SAFe Advanced Scrum Master
- Speaks
- Dutch · English · French
- Based
- London · Antwerp
- Studied
- Information Management
04 · Say hi
Got something that needs both?
Chat with my AI assistant. It knows my work, and anything you leave lands in my inbox.
Usually replies within a day
Rolling out AI and need someone who can build it and lead it? Got a programme that needs steadying? Or do you just want to compare notes?
Ask me anything about my work, or email me at me@benclissen.com.
